Microfinance Products, Services and Delivery Procedures

Course objective:

The Course will expose participants to the various microfinance Products and their salient features including an overview of Products and Services Delivery Procedures

Course audience:

Management and officers of micro-finance institutions, finance managers and credit officers.

Course Contents:

• Microfinance Products and their features.
  • Savings: Products, Services and Delivery Mechanisms
  • Loan: Products, Services and Delivery Mechanisms
  • Transfer of Money: Remittances, Payments and Services
  • Micro Insurance: Concepts, Products, Services and Delivery Mechanisms
• A General Overview of Products and Services Delivery Channels and Procedures

1. Delivery Channels:

• Microfinance services commonly delivered through Branches of MFIs, but can be delivered through a variety of emerging ways including agents, franchisees, automated machines (such as ATMs for cash collection and disbursement) etc.

1. Delivery Procedures

• Application Procedure
• Appraisal Guidelines
• Appraisal cum Approval Procedure
• Processing
• Disbursement and Collection Procedure
• Loan Recovery Process
• Loan Utilization
• Role of Credit/Loan Officers
• Documentation and Monitoring